Privacy Policy

PropertyBook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

When you register and use PropertyBook, we may collect the following personal information:

• Account Information: Name, email address, phone number, password (encrypted), and agency name
• Profile Information: Profile picture, business details, and professional credentials
• Property Information: Property details, images, location data, and pricing information
• Client Information: Client requirements, preferences, and contact details

1.2 Automatically Collected Information

• Location Data: GPS coordinates and address information for property listings and map features
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, and session duration
• Images: Photos uploaded for property listings and profile pictures

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide property management, client matching, and real estate services
• Account Management: To create and manage your account, authenticate users, and maintain security
• Property Matching: To match properties with client requirements using our intelligent matching algorithm
• Communication: To send notifications, updates, and respond to your inquiries
• Location Services: To display properties on maps, provide location-based search, and enable GPS features
• Analytics: To improve our services, understand user behavior, and optimize app performance
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

We use Appwrite, a secure Backend-as-a-Service platform, to store and manage your data. Your information is:

• Stored on secure servers with encryption at rest and in transit
• Protected by industry-standard security measures
• Password data is hashed using cryptographic algorithms
• Access-controlled with role-based permissions
• Regularly backed up to prevent data loss

4. Third-Party Services

PropertyBook integrates with the following third-party services:

• Google Maps Platform: For map display, location search, geocoding, and place autocomplete
• Google Places API: For location autocomplete and address validation
• Appwrite: For backend services, authentication, database, and file storage
• Image Processing Services: For optimizing and compressing property images

These services may collect information as described in their respective privacy policies.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Property Listings: Property information you publish is visible to other users of the app
• Service Providers: With trusted third-party service providers who assist in app operations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information through your profile settings
• Deletion: Request deletion of your account and associated data using our Delete Account page
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Disable location services through your device settings (may limit functionality)
• Withdraw Consent: Withdraw consent for data processing at any time

7. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you with services
• Required to comply with legal obligations
• Necessary to resolve disputes and enforce agreements

Upon account deletion, your data will be permanently removed within 30 days, except for information we are required to retain by law.

8. Children's Privacy

PropertyBook is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Location Data

Our app uses location services for the following purposes:

• Displaying properties on interactive maps
• Centering maps on your current location
• Enabling location-based property search
• Providing accurate property addresses through reverse geocoding

You can control location permissions through your device settings. Disabling location services may limit certain features of the app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (for significant changes)

Your continued use of PropertyBook after changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@propertybook.com
• App: Use the in-app contact form

We will respond to your inquiry within 30 days.

13. Consent

By using PropertyBook, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.